Kingia Responsible Gambling
Gambling is entertainment. This page sets out the tools available on your Kingia account, the external organisations that offer free support, and how to reach us if you need to restrict or close your account. Kingia is operated by Win Top Ltd under licence ALSI-202509029-FI1, issued by the Anjouan Gaming Board, Autonomous Island of Anjouan, Union of Comoros.
Our commitment
Kingia operates under licence ALSI-202509029-FI1 granted by the Anjouan Gaming Board, which covers our casino, live casino, and sportsbook under a single authorisation. The minimum age to hold an account is 18, or the higher age required by your own jurisdiction. We can request proof of age at any point and will limit or suspend access where it is not provided.
Tools available
Several controls are available directly from your account. You can set gambling limits from the Gambling Limits section of your profile without contacting support. Self-exclusion is handled through a dedicated mailbox.
The tools available to you include:
- Deposit limits (daily, weekly, and monthly caps set from your account)
- Gambling limits to restrict the amount you wager over a given period
- Bonus cancellation, available from the My Bonuses section of your profile without contacting support
- Self-exclusion, requested by emailing [email protected]
- Full account closure, arranged through [email protected]
Once a self-exclusion request is submitted to [email protected] , your VIP participation may also be suspended or terminated. If you want to close your account entirely rather than self-exclude, contact us at [email protected] and we will action it.
Signs to watch for
These patterns can indicate that gambling has moved outside its intended role.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when not gambling
- Concealing how much time or money you spend on gambling
Where to get help
Several organisations offer free, confidential support.
- GamCare: gamcare.org.uk or call 0808 8020 133
- BeGambleAware: begambleaware.org or call 0808 8020 133
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): gamstop.co.uk
These services are independent of Kingia. They are available around the clock and at no cost.
Contact us
To request self-exclusion, email [email protected] at any time. For account closure or other account-level questions, email [email protected] or use the live chat available 24/7 from the Support panel at the foot of every page. Both inboxes are monitored continuously.